If you don't pay your mortgage, you might lose your home


Frequently Asked

How do I manage my account online?

You can view your mortgage detail in our online portal and receive notification and letters securely. The portal gives you an up-to-date view of your mortgage balance and other key information. If you haven’t registered yet then please follow the link and use the forgotten password process.
Please Contact us for any help managing your mortgage. 

Can I change my regular payment date?

We understand circumstances change and sometimes you may want to change your Direct Debit payment date. If you would like to discuss changing your payment date, please Contact us and we will be happy to discuss this with you.

Can I set up a Direct Debit in the name of a third party?

No, your mortgage should be paid with your own funds from your own bank account. 

Can I make additional payments?

You can make unlimited additional payments to your mortgage from your own funds without incurring an Early Repayment Charge. To make an additional payment please contact us 0333 456 1471.

What happens if I want to move house?

If you want to move house, you can sell your current property and pay off your April mortgage at any time without incurring any Early Repayment Charges.

Can I rent my house out?

You cannot rent your house out under the terms and conditions of your mortgage.

I have temporarily lost my income, can you help?

We are here to help you during times like these. It can feel easier to avoid a conversation and hope the situation gets better, but it is important that you get in touch so we can help. Please call our dedicated team on 0333 456 1471. 

What happens at the end of my fixed rate deal?

In the months leading up to the end of your fixed rate product, we will write to you and to your broker to offer you a choice of new fixed rates from the same great deals we offer to our new customers.

If you, or your broker, don't get in touch with us to confirm your choice before your current product ends, our Standard Variable Rate (SVR) will apply to your mortgage.
Unlike most lenders, the lower your Loan-to-Value (LTV), the lower your rate will be. Our SVR uses the same LTV bands as our fixed rate products and, as the LTV reduces over time, the SVR automatically moves to a new lower rate as it passes into a new LTV band.  Your rate will be determined by the LTV band applicable at the time your product ends.

What does Loan-to-Value (LTV) mean?

Your Loan-to-Value or LTV is your mortgage balance as a percentage of your property's value. For example, a loan of £320,000 on a property valued at £400,000 is an LTV of 80%.

How do I benefit from a lower rate as I make regular or additional payments to my mortgage?

As your mortgage balance gets smaller over time, we automatically reduce your interest rate if you move into a new Loan to Value (LTV) band. Please see your mortgage offer for the LTV bands and rates for your mortgage.
As your balance decreases and you enter a new LTV band, we will automatically reduce your interest rate to the rate applicable for the lower band in your mortgage offer. 

For example, if you borrow £325,000 on your £400,000 property, with an 81.25% LTV. You make repayments on the mortgage, reducing the balance to £319,800. Based on the original purchase price, this means the mortgage now has an LTV of 79.95% and we will reduce your rate.

Our lowest LTV band is currently 60% so your rate will not reduce any further when you reach 60% LTV.

In what circumstances will I pay an Early Repayment Charge?

Early Repayment Charges are only charged if you choose to refinance during your fixed rate period.
You can sell your home, or pay off some or all of the outstanding mortgage balance from your own funds at any time without incurring an Early Repayment Charge.

How do I benefit if the value of my home increases?

If you think the value of your home has increased you can request a new valuation.  Or your broker can request it on your behalf.  We will arrange a new valuation (you will need to pay for this in line with the fee scale published on our website). If your home has increased in value then we will use the new valuation to accelerate the reduction of your LTV and reduce your rate if it has passed into a lower LTV band. 
If the property valuation has decreased we will continue to use the existing valuation held on our platform.  Your interest rate will not increase.

(Please note: when considering whether to request a new valuation you should think about whether the cost of the valuation might be greater than any potential reduction in repayments.)

Our lowest LTV band is currently 60% so your rate will not reduce any further when you reach 60% LTV.

You can check your current balance in our 'My mortgage' online customer portal . To request a new valuation please Contact us

How can I apply for another April mortgage?

April mortgages are only available via selected mortgage intermediaries.  To find a mortgage broker who can advise on April mortgages visit the Find a broker section of our website www.AprilMortgages.co.uk/consumer/find-a-broker


What do we mean by 'refinancing'?

We only charge ERCs when borrowers refinance their mortgage during the product term.  By refinancing we mean a financial (rather than life-stage or -style) choice, paying off some or all of your April mortgage using money from another lender or changing from one April product to another April product during the product term.

How much can I borrow?

We assess how much we will lend you by looking in detail at a range of financial information to determine if you can afford to borrow the amount of money you are requesting, we will check your employment status, your previous credit profile and your current financial situation to determine if you can afford monthly repayments. Your mortgage broker can provide you with a detailed calculation.

If I move house, can I take my mortgage with me?

We don't allow you to 'port' your mortgage to a new property, but you are free to repay from the sale of your current property without any early repayment charges being applied. 

What are acceptable sources of deposit?

The following are acceptable sources of deposit: cash savings, inheritance, equity from the sale of current property, gifted cash deposits from close relatives. Vendor deposits, gifted equity or further borrowing are not acceptable sources of deposit.

What are acceptable property types?

We only accept properties of standard construction that have been built over 24 months ago. We don't accept: ex-local authority properties, flats in blocks of more than 10 stories (if over 3 stories must have a serviceable lift), studio flats or flats under 35m sq.

If I want to purchase a new house can I move my mortgage?

No, we don't allow you to 'port' your mortgage to a new property, but you are free to repay from the sale of your current property without any early repayment charges being applied and apply for a new mortgage via your mortgage broker.

What type of purchases do you accept?

We're a standard residential lender and do not offer Buy-to-Let, second residential properties or bridging loans. We also do not take part in any purchase schemes such as Right to Buy, Help to Buy Wales, Deposit Unlock, Shared Equity or any other purchase scheme.

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