Frequently Asked
Questions

At April Mortgages we operate a restricted panel, meaning we are not open to new registrations. We do hold a waiting list – you can email us at brokersupport@aprilmortgages.co.uk to ensure you are on the list, or if you work for an Appointed Representative of a Network then please raise this with your Network who will be able to advise you.

L&G and Paradigm mortgage clubs also run referral programmes. You can find more information on how to refer cases via L&G or Paradigm on their respective websites.

Please call our dedicated Broker Support Desk, who are available to discuss your cases and answer any questions. Give them a call on 0333 456 0333.

You can submit DiPs and applications through our broker portal. If you do not already have login details, please contact our Broker Support Desk on brokersupportdesk@aprilmortgages.co.uk or call 0333 456 0333.

Our product rates can be found on our website here.

You can use our Rate Reducer here to view our full range of products and see how our automatically reducing LTV rates would work for your client’s individual case.

Our criteria can be found here.

Externally, our criteria can also be found on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

Early Repayment Charges are only charged where your clients choose to refinance during their fixed rate period. Borrowers can sell their home, or pay off some or all of the outstanding mortgage balance from their own funds without incurring an Early Repayment Charge. You can find our current Early Repayment Charges in our product sheet here.

As your client pays down their loan balance over time, we will automatically reduce the interest rate if your client moves into a lower LTV band. Your client’s mortgage offer will provide details of the LTV bands and rates applicable to their mortgage. These rates are fixed for the duration of the product term at application.

When your client’s mortgage enters a lower LTV band, we will automatically apply the new, lower interest rate starting from the following day.

Take a look at our Rate Reducer here for a customisable view. It’s designed to show how April’s longer term fixed rates automatically reduce in line with LTV and clearly display the average rate your client will pay across the fixed rate period of their product.

Your client can make unlimited additional payments to their mortgage from their own funds without incurring an Early Repayment Charge.

If your client would like to make an additional payment please ask them to contact us on 0333 456 1471.

If your client wants to move house, they can sell their current property and pay off their April mortgage at any time without incurring any Early Repayment Charges.

No. Your client cannot port their April mortgage, however they are free to repay from the sale of their property without any early repayment charges being applied.

No.  Under the terms of the mortgage borrowers must live in the property.

In the months leading up to the end of your fixed rate product, we will write to you and to your client to offer them a choice of new fixed rates from our product range at that time.

If you, or your client, don't get in touch with us to select a new product before the end of their existing product term, they will automatically move on to our Standard Variable Rate (SVR).

Unlike most lenders, our SVR uses the same LTV bands as our fixed rate products and, as the LTV reduces over time, the SVR automatically moves to a new lower rate as it passes into a new LTV band. The rate your client reverts on to will be determined by the LTV band applicable at the time the fixed product ends.

As the loan balance gets smaller over time, we automatically reduce the interest rate if your client moves into a new Loan to Value (LTV) band. Your client's mortgage offer will provide details of the LTV bands and rates for their mortgage. As the balance decreases and enters a new band, we will automatically reduce the interest rate from the following day. Our lowest LTV band is currently 60% so the rate will not reduce any further once it reaches 60% LTV.

If you or your client think the value of their home has increased, they can request a new valuation, or you can request it on their behalf. We will arrange a new valuation – your client will have to pay for this according to our valuation fee scale, which can be found here.

If the property has increased in value, we will use the new valuation to recalculate their LTV and reduce their rate if it has passed into a lower LTV band.

If the property value has decreased, we will continue to use the existing valuation held on our platform to ensure that your client is not disadvantaged. When advising your client, you should consider whether any potential reduction in repayments is likely to be greater than the cost of the valuation.

Your client’s rate is locked when you have submitted a full application. An application is only submitted when you have uploaded all the documents requested on the Decision in Principle and all applicable fees have been paid. This includes any application fee (£195, where charged), any valuation fee (if applicable) and any completion fee (if this is not being added to the loan). Further details can be found on our Tariff of fees and charges.

Your client will need to wait six months before applying to April again.

Where charged, the application fee of £195 covers our costs for processing the application and is non-refundable. We will refund a Completion fee where the loan does not complete and any valuation fee if a case is cancelled before the valuation has taken place. Further details can be found on our Tariff of fees and charges.

The application fee, where charged, and any applicable valuation fee cannot be added to the loan.

The completion fee, where charged, can be added to the loan, but the mortgage must be affordable and this will increase the LTV when calculating the applicable interest rate. The Completion fee cannot be added to the loan where the maximum LTV is exceeded.

All fees-assisted remortgage conveyancing is conducted by Premier Property Lawyers. April will pay for the conveyancer's costs.

Any fees incurred by the conveyancer, e.g. search fees, specialist reports, etc (disbursements) are paid by the borrower directly to the conveyancer. You can find the tariff of Additional legal fees charged by Premier Property Lawyers on our website here.

All DIPs and applications can be submitted through our broker portal. If you do not already have login details, please contact us.

If you have forgotten your login details this video will show you how to reset it here.

We pay procuration fees weekly 7-14 days after completion. For 10 year fixed rates we pay an additional fee to you on the 5th anniversary. On 15 year fixed rates we pay an additional fee on both the 5th and 10th anniversary.

The documents required are considered for each case and we will confirm what we need to see for an application when you submit a Decision in Principle. Please contact us if you have any questions on the documents we ask for.

Please contact our dedicated Servicing team on 0333 456 1471 and we will provide you with the information you need to advise your client.

We only charge Early Repayment Charges if you refinance your mortgage during the product term. By refinancing we mean a financial (rather than life-stage or life-style) choice, paying off some or all of your April mortgage using money from another lender or changing from one April product to another April product during the product term.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

When your client is purchasing a new property, April and your client will need a conveyancer to complete the necessary legal work associated with the transaction. April operates an approved panel of conveyancers. This panel is provided and managed by Smoove and offers nationwide coverage across our lending areas.

Our conveyancer panel can be found here.

If your client's chosen conveyancer is not on our panel, please contact Smoove who will be happy to help you with this, subject to the conveyancer meeting our criteria.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

Our 100% product is offered on house purchases to a maximum loan of £600,000 up to <4.49x LTI. Please have a look at our Product Features for further details regarding the product. Alternatively, please call our underwriting team on 0333 456 0333.

Your recommendation should be based on customers’ individual needs and circumstances. As a responsible lender, we follow FCA guidance to ensure long-term suitability, not just short-term affordability. While we assess every application using our affordability model and lending criteria, you should highlight all risks to your clients and ensure they are comfortable with the monthly mortgage payments on an ongoing basis.

House prices can fall. This means your client’s property could fall into negative equity. You must ensure that your clients understand this risk and be able to afford their repayments. To find out more about negative equity and how it could impact your client, please click here.

Where your client has completed their purchase but is not in financial difficulty, not redeeming their mortgage, not applying for a further advancing or product transferring, the customer should continue to maintain their monthly mortgage payments. They can make overpayments to reduce their loan balance or they can reduce their term to pay down their loan more quickly.

Where your client has completed their purchase and has since suffered financial difficulty please ask them to contact our Customer Support Team on 0333 456 1471 or email us at hello@aprilmortgages.co.uk. A member of our team will be able to talk through their financial situation and explore what help is available to them.

Where your client has completed their purchase but is not in financial difficulty, not redeeming their mortgage, not applying for a further advancing or product transferring, the customer should continue to maintain their monthly mortgage payments. They can make overpayments to reduce their loan balance or they can reduce their term to pay down their loan more quickly.

Where your client has completed their purchase and has since suffered financial difficulty please ask them to contact our Customer Support Team on 0333 456 1471 or email us at hello@aprilmortgages.co.uk. A member of our team will be able to talk through their financial situation and explore what help is available to them.

Where your customer has completed their loan but is not in financial difficulty, April will consider requests for additional borrowing where there is sufficient equity in the property. Their ability to withdraw further funds from their property will be dependant on our lending criteria at that point in time.

We define new build as any property being sold for the first time on the open market in its current state.

We accept up to 90% LTV on new build houses and flats.  Developer incentives of up to 5% can be included within the deposit without further LTV restrictions.

Incentive cap of 5% includes all listed incentives as shown on the disclosure form, including cash value of white goods and/or stamp duty contributions. Developer incentives of up to 5% can be included within the deposit without further LTV restrictions. 

Yes, we accept builder contributions of up to 5%, provided the total value of builder incentives does not exceed 5%.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

We accept new build properties on all of our standard House Purchase and Remortgage product ranges, subject to LTV.

Our minimum acceptable leasehold term for new build properties is 125 years for flats and 250 years for houses.

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

Any property built in the last 10 years must have one of the following warranties in order to be considered suitable security:

· NHBC
· Advantage HCI
· Aedis Warranties Ltd
· Build Assure
· New Homes/Build Assure 10
· Building Life Plans (BLP)
· Build-Zone New Home Warranty
· Cadis
· Checkmate Castle 10 Home Warranty
· Global Home Warranties Ltd
· International Construction Warranties Ltd (ICW)
· Local Authority Building Control (LABC) New Home Warranty
· Premier Guarantee
· Professional Consultant’s Certificate
· Protek
· The Q Policy

BBA/BRE (MMC only)
BOPAS (MMC only)

For more information on our criteria, please use our Criteria Search Tool.

You can also find our criteria on Criteria Brain, Twenty7Tec, Knowledge Bank and L&G Ignite.

April does not accept Shared Ownership applications.

Borrowers are not required to provide any additional documentation for April's New Build proposition.

With a maximum borrowing of 90% available of the property's value for a house or flat the customer is required to provide a 10% deposit of the property value.

Yes, providing this will be their residential property.

April do not accept Buy to Let applications.

This is determined on how quickly the requested documentation can be provided along with a valuation being carried out.